How do I know which size best fits me?
How much does shipping cost?
Shipping rates vary for each country. Please view SHIPPING page for full detail.
How long will my order take to arrive?
Orders are dispatched from our warehouse located in Hong Kong and are generally delivered within 3-5 business days after dispatch. Orders are dispatched in 24 hour cycles excluding weekends and holidays.
Occasionally there can be delays with customs and/or couriers which may affect your delivery timeframe from time to time.
During holiday season delays in general shipping times may be effected. Your delivery is our absolute priority and we ask for your patience during these periods.
Can I track it?
Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. If you do not receive please email firstname.lastname@example.org
All orders require a signature on delivery.
Make sure your delivery address is attended during business hours.
We cannot send to PO BOXES/Locked Bags, please ensure a street address is given.
Am I responsible for duties & taxes on top of my order?
If you are an international customer (outside of Australia) you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. Lilybod is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Duties and taxes may be applied by customs in the country where the delivery is made. Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart, depending on your county you may have the option to pre-pay or not. Duties and taxes are non-refundable.
What is your return policy?
AU & US Customers. Lilybod offers a full refund or exchange on all our products, excluding discounted and/or sale items.
Rest of World. Lilybod offers a full refund only on all our products, excluding discounted and/or sale items.
Lilybod offers a full refund or exchange on our products within 30 days of order fulfilment, excluding discounted and/or sale items.
Please note we are unable to refund initial or return shipping costs, or Duties & Taxes.
Please view RETURNS page for full detail.
What if my item is faulty?
We offer full refund (including all shipping costs, excluding Duties & Taxes) unless you’re happy with an exchange or replacement.
What payment method do you accept?
We accept Visa, MasterCard and PayPal.
How can I contact you?
We love talking to our customers!
Please visit our LiveChat to connect with a member of our support team who will personally assist you with any question or inquiry including exchange and returns.
Alternatively you can email us at email@example.com
For an immediate response we highly recommend using our LiveChat
Is it safe to purchase from lilybod store?
Sure is! We use Secure Socket Layering (SSL) which is encryption technology specifically designed to ensure safe and secure transmission of all information. We do not store credit card details nor do we share any of your personal information with any third party.